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Best CRM for small business: free CRM tools to try – Simply Business knowledge

One of the best-known CRM systems: Salesforce

Salesforce is one of the CRM world’s giants. While it counts huge businesses like Deliveroo, Pets at Home, and Addison Lee among its customers, it has an option for small businesses called Small Business Solutions.

Salesforce has three different products depending on your needs:

  • Sales Cloud – when you’re acquiring customers this platform lets you manage your contacts, track and forecast sales, and automate tasks and workflows

  • Service Cloud – this is a customer service platform that gives you an overview of each customer’s activity, along with live chat and other community management software

  • Marketing Cloud – a digital marketing platform that gives you tools for email marketing, social media marketing, mobile marketing, online advertising, and marketing automation

The above have different pricing levels, meaning you pay for the service you need most.

Sales Cloud starts at £20 a user each month, for up to 10 users.

Service Cloud also starts at £20 a user each month, for up to 10 users.

You can get a free 30-day trial for each of those services to see whether they work for your business.

There aren’t any pricing details for Marketing Cloud and you’ll need to get in touch with Salesforce for a quote.

But if you’re looking for options that are always free, it’s worth considering the next CRM systems on this list.

Salesforce also offers comprehensive support and learning resources, so there’s help on-hand if you need it.